Today (12/12/2013) around 3pm, I called the 83rd and lower Buckeye location in Phoenix AZ. Somebody told me that it is okay to come for they have time to do the alignment that my vehicle needed.

So in about 10-15 mins I was in the location. When I arrived, I was told that they are packed and that they cannot attend to my vehicle's needs. It was a waste of time, fuel, efforts to go to the location and not able to get the service that was assured that they can do.

I do not send negative feedback as much as I can but this one is just unacceptable. I believe that there is a need to look at the process and have some improvements on this location.

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